Shipping Policy

Last updated: October 2, 2026

1. Processing Time
Every Boss Wears jacket is made to order. Orders are processed and prepared within 5 to 7 business days before they ship. During busy periods, such as sales or holidays, processing may take slightly longer; if your order is delayed, we will let you know by email.

2. Shipping Methods and Delivery Estimates
We ship worldwide using trusted international couriers such as DHL and FedEx. Orders are shipped internationally from our production facility, not from a local warehouse in your country. Once your order has shipped, estimated delivery times are:

These are estimates. Delays caused by customs clearance, weather, or courier issues are outside our control, but we will always help you track down your order.

3. Shipping Costs
We offer free shipping on all orders to the United States and United Kingdom. For all other destinations, shipping costs are calculated at checkout based on your delivery address and order size, and any applicable fee will be shown before you complete your purchase.

4. Order Tracking
Once your order ships, we will email you a tracking number so you can follow its progress to your door. Tracking may take 24 to 48 hours to show updates after your order is dispatched.

5. Customs, Duties and Taxes
Because your order is shipped internationally, it may be subject to customs fees, import duties, or local taxes in your country.

United Kingdom: For orders with a value of £135 or less, UK VAT is included in the price you pay at checkout. For orders over £135, import VAT and any customs duty may be charged by the courier before delivery.

United States: Import duties and fees may be charged by the courier before delivery.

Other countries: Customs charges depend on your local rules. Please check with your local customs office before ordering.

Unless stated otherwise at checkout, these charges are the responsibility of the customer and are not included in our prices or shipping costs.

If you refuse to pay customs charges and the parcel is returned to us, we will refund the cost of the item minus the original shipping cost and any return or customs charges we are billed by the courier.

6. Delayed, Lost or Damaged Shipments
If your order has not arrived within the total estimated delivery time shown above, please contact us with your order number and we will investigate with the courier.

A parcel is considered lost if tracking shows no movement for 10 business days or more. If a shipment is confirmed lost in transit, we will offer you a replacement or a full refund.

If your order arrives damaged, please email us within 7 days of delivery with your order number and photos of the item and packaging, and we will arrange a solution.

7. Incorrect Shipping Address
Please make sure your shipping address is correct and complete before placing your order. We are not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided at checkout. If you notice an error after ordering, contact us within 24 hours and we will try to update it before your order ships. If a parcel is returned to us because of an incorrect address, the cost of reshipping will be charged to the customer.

8. Contact Us
Questions about shipping or a specific order? Reach us at:

Email: support@bosswears.co
Phone / WhatsApp: +44 7878 763552
Contact form: available on our website

Boss Wears is a trading name of SMART HYPES LTD, registered in England and Wales, company number 15961857. Registered office: 4 – 30 Riverhead Close, London, E17 5PY, United Kingdom.