Refund and Returns Policy

Last updated: September 23, 2026

1. Overview

We want you to be happy with your BossWears order. This policy explains when you can cancel an order, what happens if something arrives faulty or damaged, and how refunds are handled.

2. Order Cancellations

You can cancel your order for a full refund within 24 hours of placing it, or before it has shipped, whichever comes first. To cancel, contact us as soon as possible with your order number. Once an order has shipped, we are unable to offer a cancellation refund.

3. Returns and Exchanges

All sales are final. We do not accept returns or exchanges for change of mind, incorrect size selected at checkout, or personal preference. Please review our size guide and product details carefully before ordering.

4. Faulty, Damaged, or Incorrect Items

If your jacket arrives faulty, damaged in transit, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the issue. Depending on the situation, we will offer one of the following at no extra cost to you:

• A replacement jacket
• A repair, where practical
• A full or partial refund

We are not responsible for normal wear and tear, or damage caused by misuse after delivery.

5. How to Request a Refund

To request a cancellation, replacement, or refund, email us with:

• Your order number
• A brief description of the issue
• Clear photos, if the item is faulty, damaged, or incorrect

We will review your request and get back to you, usually within 2 to 3 business days.

6. Refund Method and Timing

Approved refunds are issued either to your original PayPal account or by direct bank transfer, whichever is more suitable. Once approved, please allow up to 5 to 10 business days for the refund to appear, depending on your bank’s or PayPal’s processing times.

7. Return Shipping Costs

If a return is needed because an item is faulty, damaged, or incorrect, we will cover the cost of return shipping. Since we do not accept change-of-mind returns on made-to-order items, this does not apply outside of fault-related cases.

8. Contact Us

For cancellations, refund requests, or questions about this policy, reach us at:

• Email: support@bosswears.co
• Business name: BossWears, operated by SMART HYPES LTD (company number 15961857)
• Contact form: available on the Site